Agreement of Sale
An agreement of sale between Wanderlust Collectables and a customer is only valid once payment has been made and the company receives proof of payment. Up until this point all goods remain the property of Wanderlust Collectables.
Delivery Policy
Subject to availability and receipt of payment, orders will be processed within one working day.
All orders are dispatched via the courier service. A delivery being delayed is not grounds for return or refund. You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.
Return and Refunds Policy
The provision of goods and services by Wanderlust Collectables is subject to availability. In cases of unavailability, Wanderlust Collectables will contact you with options.
An order can be cancelled if payment has not been made yet for the order by the customer. Once payment has been made by the customer for an order, the order can only be cancelled before the order has been dispatched by Wanderlust Collectables.
We stand behind the products handcrafted by our artisan partners, and we hope you enjoy them as much as we do. The irregularities in weaving, dyeing, and glazing are a feature of handmade items, and we are confident that you’ll appreciate them. If for any reason you are not 100% satisfied with your purchase, we will gladly assist you with your return.
All returns must be pre-approved by Wanderlust Collectables. Before shipping back your return, send us an email at wanderlustcollectables@gmail.com and let us know which item you are returning. Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. All return packages must be insured.
If you wish to return your purchase, we will gladly issue a store credit or exchange within 7 days of delivery for items that are returned in new, unused condition in their original packaging, with a copy of your receipt. We reserve the right to refuse returns that do not match these conditions. If 1 week has elapsed since your receipt of delivery, we cannot offer you a refund or exchange.
If the product is defective, the onus is on the customer to notify us within 48 hrs. If you wish for us to collect the product, please contact the store. We reserve the right to charge you for this service, as this contributes towards the cost of administration and collection.
Vintage Items
Due to their nature, all of our vintage goods are final sale.
If you receive the wrong product you must contact Wanderlust Collectables within one working day. We will check our system to see whether a mistake has occurred. If so, we will arrange to swap the ‘wrong’ product for the one actually ordered on our account.
Customer Privacy Policy
Wanderlust Collectables shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).
Wanderlust Collectables respect your privacy. This means that any and all of the personal information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will only be used to process your order and to provide you with the best possible service. If you have any questions, please feel free to email us (see contact us).
Payment Options Accepted
Payment may be made via the PayFast gateway.
Transaction currency
The transaction currency is South African Rand (ZAR).
Responsibility
Wanderlust Collectables takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Use of the Website
This site may be used by customers to browse the content and products and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on the site.
Country of Domicile
This website is governed by the laws of South Africa and Wanderlust Collectables chooses as its domicilium citandi et executandi for all purposes under this agreement Shop 2, 48 Meridian Drive, Umhlanga Ridge, 4319.
Variation
Wanderlust Collectables may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company Information
This website is run by Wanderlust Collectables (Pty) Ltd based in South Africa.
Wanderlust Collectables contact details:
Phone: +27 815267201
Email: wanderlustcollectables@gmail.com